Phoenix Area: 602-682-7755

East Valley: 480.773.6066

West Valley: 623.266.0064

COMMERCIAL | RESIDENTIAL | ROC 296014

Phoenix Area: 602.682.7755

East Valley: 480.773.6066

West Valley: 623.266.0064

Garage Door Troubleshooting

  • My garage door remote control is not working

    Replacing batteries is the easiest and least expensive thing you can do to when troubleshooting your phoenix garage door system. Before calling any company about remotes or keypads that won’t work, change the battery, then try using the opener. It will save you a $50 service call. If your opener doesn’t work at that point, it could be a failed logic board. We are able to replace the logic board in most units, but units older than 10 years may need a new opener.

  • My garage door will not close

    Your chandler garage door has safety (photo) eyes on both sides, about one foot from the ground. Between the two eyes is an invisible beam that when broken, prevents the door from closing. If your door won’t close, check to make sure these photo eyes are not dirty or out of alignment. Most safety eyes have small lights on them to indicate if they are on or off. If your safety eyes have a light but it is off, the communication to the opener has been interrupted and the opener will not operate. At Dependable Garage Door Service, we carry all makes and models of safety eyes.

  • My garage door is not closing evenly or smoothly

    A mesa garage door out of alignment can be a serious issue. The metal track that your door runs on needs to be properly aligned in order for the door to function properly. If you see gaps between the rollers and rail or bends in the rails themselves, you may have a problem. The weight of the door can compound these issues over time until the door becomes dangerous to operate. Call us at Dependable Garage Door Service to ensure the safety of your family. We carry the latest track sizes from standard 12” radius, to low head room, to high lift track.

  • My garage door makes a lot of noise when opening and/or closing

    Your Scottsdale garage door is used on average 4 times per day, 6 days per week. That is a lot of up and down movement for the rollers, hinges and bearings. Over time these simple pieces of hardware will wear out gradually and need to be replaced. If your door does a lot of squeaking and rattling when it goes up and down, it may be time for a tune up. A simple change of rollers, hinges or bearings will more than likely quiet that door down and give you years of trouble free service. At Dependable Garage Door Service we use only the best rollers, bearings, and hinges available. Call us today to find out how little it will cost to get your door back up and running in tip top condition.

  • My garage door closes partway, then opens again

    Garage door openers are designed with a reversing safety mechanism that prevents the door from crushing objects in its path using the safety eye system. This can be triggered by objects on the ground blocking its path such as garbage cans or toys. This could also be caused by a buildup of debris on the tracks which binds the rollers. Rusted bearings, hinges and end bearings will also cause the door to bind. If your door is not closing smoothly, try putting a small amount of grease or silicone lubricant on the bearings, hinges and/or rollers. If this doesn’t solve the problem, give Dependable Garage Door Service a call and we will get your door back up and running like new.

  • My garage door will not go up or only goes up part way

    Gilbert garage doors can be very heavy and despite what most people think, it is not the garage door opener that does the heavy lifting, but rather the doors’ torsion spring system. Doors come with one, two, or four torsion springs or a Wayne Dalton TorqueMaster™ spring. If a spring is broken, the garage door opener may struggle to lift the weight of the door or fail to open the door at all. Operating an opener with an inadequate amount of spring tension may eventually damage the gear assembly in the opener. If the spring is broken, call us at Dependable Garage Door Service as these can be very dangerous to work with. We are one of only a couple companies in Phoenix who are qualified to adjust and replace Wayne Dalton TorqueMaster™ spring systems.

  • My garage door goes down all the way, then opens again

    If this happens, the most likely culprit are the open and close limit settings of your garage door opener. This range tells the garage door opener how far the door should move before it is fully closed. If your settings are too high, the door will hit the ground before the opener thinks it should and assume the door is hitting something in its path. It will then automatically reverse to prevent crushing it. Check your owner’s manual for instructions on setting the open and close limits. If you have a newer opener, your limits are set digitally. If you are uncomfortable working on your opener, call Dependable Garage Door Service to schedule a time to have a technician come out and make the adjustments.

  • My garage door opener runs but the door doesn’t move

    Every garage door opener comes with a disconnect switch in case the power fails to allow you to open or close the door manually. This latch is usually attached to a rope or knob that can be accidentally disconnected. Close or open the door all the way then re-attach the door to the rail system, then try opening or closing the door again with your remote or wall console. If you don’t see the trolley move along the rail system, you may have a broken gear assembly. At Dependable Garage Door Service, we carry replacement gears on all of our trucks. If we are not able to replace your gear, we carry new openers on all of our trucks to get you back up and running.

  • My garage door opener runs for a few seconds then turns off but door doesn’t move

    This normally happens when the door is closed and the opener is trying to lift the door and it won’t move. First check the springs (see #6 above) and if that isn’t the problem check the track for obstructions (see #5 above). If neither of these issues exist, check to make sure your garage door doesn’t have a built in slide or T-lock that has been engaged. These are very common in older doors and can be easily engaged by accident. We recommend that if you are using a garage door opener on your home, you disengage the lock system when your opener is engaged. It only takes one time to forget about the lock and the opener seizes with disastrous results ranging from a broken gear assembly to tearing the top panel off of the door completely.

  • My garage door closes very quickly, often with a bang

    A torsion spring that should be countering the weight of the door may have failed, or there may be a broken cable connecting the torsion spring to the door. Having frayed or dry rotted cables is as dangerous as a spring breaking. The entire weight of the door is supported by the cables whenever the door is being raised or lowered. At Dependable Garage Door Service all of our technicians carry spare sets of new cables. Got custom sized doors? No problem, we can make custom cables on site!